Job Description

Job Title: Program Director
Reports To: Board of Directors
Hours of Work: 40 hours per week
Type of Position: Permanent Full-time
Salary Range: $75,000 – $95,000 per year

Job Purpose

The Program Director is responsible for the day to day operations of the St. Albert Victim Service Association (VSA) and is responsible for the organization’s achievement of its mission and strategic priorities. Through strong leadership, the Program Director takes the charge in achieving the goals and objectives outlined in the Solicitor General Operational grant document and those set out by the Board of Directors.   The Program Director will create and manage financial outcomes and provide strategic planning for ongoing service delivery, maintain positive relationships with the Board of Directors, volunteer advocates, RCMP and other stakeholders.

Duties & Responsibilities

The Program Director is responsible for securing funding, Program development and administration, while allowing for the optimal use of organizational finances, staff and resources.

Day to Day Management

  • Manage the Program’s records in accordance with retention regulations and privacy legislation.
  • Work with the Board Chair and Secretary to prepare agendas and minutes for board and committee meetings.
  • Lead staff and advocate meetings and ensure proper agendas and minutes are kept.
  • Attend board and committee meetings as required and provide support as needed.
  • Direct incoming and prepare outgoing VSA correspondence as required.
  • Coordinate with the bookkeeper and the Treasurer to ensure timely financial statements are prepared.
  • Manage staff timesheets and scheduling of staff and advocates.


  • Direct the consistent and strategic objectives in accordance with Program policies and procedures, Memorandum of Understanding, RCMP protocol, Victims of Crime Acts, and Guiding Principles and the Victims of Crime Protocols (VOCP).
  • Oversee the day to day management of the Program by ensuring compliance and alignment with federal, provincial, and municipal requirements.
  • Provide strong leadership to direct reports through coaching, developing learning plans, team building, problem solving, training and performance management.
  • Develop, monitor and evaluate volunteer management processes, and marketing and recruitment plans for both volunteers and Board members.
  • Develop various policies and procedures for Board approval and implementation.
  • Promote a positive work environment through building and maintaining positive relationships with all VSA Stakeholders.

Financial Management

  • Establish VSA core logic model goals and objectives to ensure operational funding is received. 
  • Work in conjunction with the Board of Directors to plan and implement fundraising initiatives.
  • Provide clear, concise reports, recommendations, and/or proposals to Board of Directors to facilitate effective strategic planning and decision making.
  • Develop and manage Program budgets and grant processes.
  • Manage the day to day financial activities of VSA, adhering to all requirements for public accountability set forth by Revenue Canada and other agencies having jurisdictions over non-profit organizations.
  • Work in conjunction with the Board of Directors to develop and prepare the annual operating budget.
  • Work closely with Board Treasurer to record all receipts, expenditures, and disbursements of Program monies.
  • Prepare cheques and tax receipts for Board signature.

Public Relations

  • Actively represent the Program in the Community on behalf of the Board.
  • Collaborate with the Board of Directors to plan and implement all public awareness and marketing activities.
  • Work with the Board of Directors to identify new and more effective methods to communicate our public awareness goals.
  • Make public presentations, attend speaking engagements and respond to the media as requested by the Board of Directors.
  • Act as a liaison with relevant community committees.
  • Participate in relevant community committees and Alberta Police Based Victim Service Association (APBVSA) as a board member or regional representative.
  • Support fundraising and marketing initiatives as required.

Other duties as assigned by the Board to ensure effective Program management and impeccable service to clients and their families.

Qualifications & Skills

The Program Director will have the following qualifications and skills required to successfully perform the role:

  • Post secondary degree or diploma in business or a related field.
  • 5 years related experience in a non-profit organization in a similar role.
  • Leadership experience including coaching, mentoring and working with individuals at risk.
  • Experience in grant application and fundraising.
  • Experience reporting to and working with volunteer Board of Directors.
  • Volunteer management experience.
  • Ability to manage sensitive information and issues.
  • Knowledge of the Victim Services Provincial Mandate, Criminal Justice Process, and Child and Family Services Mandate.
  • Knowledge of non-profit, volunteer, conflict and crisis management.
  • Excellent interpersonal, collaborative, communication, and listening skills.
  • Significant independent thinking and creativity with the ability to manage within a dynamic and potentially stressful environment.
  • Experience with policy and procedure development and implementation.
  • Strong financial acumen.

Conditions of Employment include:

  • Must have a valid class 5 driver’s license and clean driver’s abstract.
  • Must have or be able to obtain an Enhanced Security Clearance and Child Welfare Intervention Check.
  • Must successfully complete the online Justice & Solicitor General Victim Services Advocate Course, Board Member Training, Critical Incident Stress Management Training, and Conflict Management Training within first 90 days of employment.